Only eSIM-friendly handsets/devices support you to use our eSIM service:
1. iPhone XS, iPhone XS Max, or iPhone XR with an update to iOS 12.1
2. the latest generation of iPad Pro, iPad Air, iPad mini and Surface Go with eSIM supported.
(*eSIM on iPhone/iPad is not offered in China mainland)

Also please note our eSIM also is not available on locked handsets/devices. When you buy a handset/device with a contract from a mobile operator, it is common practice for it to lock the connectivity from any other supplier. You can check with your mobile operator to see if there is anything you can do to unlock the eSIM in your device.

Once you make the payment, we will send your eSIM with 24h to the email you entered during the purchase process.

By taking easy steps as below, our eSIM makes your iPhone/iPad the truly global device:
1. Purchase the eSIM data package on this website and get the QR code by email (before your using).
2. Go to your iPhone/iPad [Settings] > [Cellular].
3. Tap on [Add Cellular Plan].
4. Use your iPhone/iPad to scan the QR code that we provided.
5. Choose [Continue] and get the mobile data plan.
More questions about Dual SIM (with an eSIM), please check these images/videos, or the official document on Apple's website: here

Sorry you cannot. When you use your phone to scan the QR code for the first time, the binding has been established, and other phones cannot no longer scan and use the QR code. In addition, One QR code cannot be scanned multiple times, and the scan will not work if the number of scans exceeds the limits.

4G/LTE service is available in most countries. You can check the network support on the details page of each data package.

Yes. Please make sure that Data Roaming is on. Please go to "setting"-"Cellular" and turn on "Data Roaming" . Please also remember to turn it off after use.

We only offer eSIM-based Mobile Data Services.

You will not be able to check your data usage now. The feature will be added later. Currently you might go to [settings - cellular] on your iPhone/iPad to find out how much cellular data that you're using.

For iPhones see: here
For Samsung see: here
For Google see: here