HELP CENTER

Can I transfer my eSIM to a new phone?

Updated July 3, 2026

No. An eSIM can be installed only once, and it locks to the first device it is installed on. It cannot be moved to another phone, re-scanned, or reinstalled afterward, and it is non-refundable once installed. Please install your eSIM on the device you plan to keep using. If you are switching devices and need help, contact our support team.

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